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In addition to technical knowledge, the Salesforce OmniStudio-Consultant exam also tests a consultant's ability to communicate effectively with clients and stakeholders. It evaluates their ability to understand their clients' needs and to develop solutions that meet those needs. Salesforce Certified OmniStudio Consultant certification is highly valued by businesses that are looking for consultants who can not only develop effective solutions but can also communicate those solutions to their clients in a clear and compelling way.

To pass the Salesforce OmniStudio-Consultant Exam, candidates need to have a deep understanding of the OmniStudio platform, including its features, capabilities, and limitations. They should also be familiar with the best practices for developing and deploying customized solutions that meet their clients' needs. OmniStudio-Consultant exam consists of multiple-choice questions that cover various topics related to the platform, such as data modeling, process automation, user interface design, and security.

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Salesforce OmniStudio-Consultant Certification Exam is designed to test the knowledge and skills of individuals who specialize in the configuration and implementation of Salesforce's customer engagement platform, OmniStudio. Salesforce Certified OmniStudio Consultant certification is aimed at professionals who want to validate their expertise in helping businesses to streamline their customer engagement processes and enhance customer experiences.

Salesforce Certified OmniStudio Consultant Sample Questions (Q128-Q133):

NEW QUESTION # 128
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A. OmniStudio Action
B. States
C. Flyout
D. Custom Style

Answer: A,B

Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc

NEW QUESTION # 129
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
B. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
D. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.

Answer: A

Explanation:
Explanation
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases

NEW QUESTION # 130
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

A. Actions
B. Flyouts
C. States
D. Zones

Answer: B

Explanation:
Explanation
The FlexCard feature that the consultant should recommend to address this issue is Flyouts. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use Flyouts to show some of the data elements and actions that are not essential for the main view of the product information, such as product details, specifications, reviews, etc. This way, the consultant can reduce the clutter on the main FlexCard and improve the user experience

NEW QUESTION # 131
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A. Add a DataRaptor to retrieve the email address
B. Add a Conditional View to the last step
C. Add a Validation Rule to the Contact object
D. Add a Set Errors element

Answer: D

Explanation:
Explanation
The consultant should recommend adding a Set Errors element to meet this requirement. A Set Errors element can display an error message and prevent the OmniScript from proceeding if certain conditions are not met.
The consultant can use a Set Errors element to check if the email address field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors element can show an error message and direct the user to return to the first step and enter the customer's email address

NEW QUESTION # 132
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A. Use the Conditional View property on a Step or Block element
B. Add Cancel and Save options for the user
C. Use the Radio Input property for a Step or Block element
D. Create child OmniScripts for branched flow

Answer: A

Explanation:
In OmniScript, pages or groups of fields can be controlled based on the choices made by the user by using the Conditional View property on a Step or Block element. A Conditional View property is a property that determines whether a Step or Block element is displayed or hidden based on certain criteria, such as data values or user roles. The consultant can use the Conditional View property to show or hide different pages or groups of fields in the OmniScript depending on the user's input

NEW QUESTION # 133
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